Shipping
Every Holo Holo Bolo is made one at a time, by hand, on the Big Island of Hawaiʻi. Once your piece is ready, it is carefully packaged and sent on its way.
Processing time
Finished pieces from the Collection ship within 1–3 business days. Commissions take longer and are quoted individually, since each is composed from scratch around your shell or keepsake.
How it ships
- Sent via tracked, insured mail (USPS or UPS) so your piece is protected for its full value in transit.
- Complimentary insured shipping within the United States. Typical transit time within the United States is 3–8 business days after dispatch (USPS Ground Advantage).
- Each piece arrives in protective packaging with its hand-signed provenance card — and now and then, a small gathered relic tucked in to make you smile.
- You'll receive tracking by email the moment it's on its way.
International orders
I'm glad to ship worldwide. International shipping is quoted at request, and any customs duties or import taxes are the responsibility of the buyer. Just reach out and I'll take care of the details.
Returns
Each piece is an original, one-of-a-kind work of art — gathered, finished, and composed by hand, and never repeated. Even so, I'd rather you live with it a little than wonder. If a piece from the Collection isn't right for you, you may return it within 14 days of delivery for a full refund to your original payment method.
I still want you to buy with complete confidence, so I'd rather answer every question before you commit than have any surprises after. Please reach out anytime for additional photos, measurements, or details on a piece — I'm always glad to help you find the one that's truly yours.
How a return works
- Email me within 14 days of delivery to let me know it's coming back, and I'll send return instructions.
- Return shipping is paid by the buyer. Please send it tracked and packed the way it arrived — natural shell is delicate.
- Original condition, with its provenance card. The piece must come back unworn, undamaged, and with the hand-signed provenance card it shipped with.
- Refund in full once received. As soon as the piece is back in my hands and checked, I refund the full purchase price to your original payment method.
- Commissions and custom pieces are excluded. Because they are composed around your shell or keepsake, commissions and custom work are final and cannot be returned.
- Each piece is unique. Slight natural variations, irregularities, and the marks of the sea are part of the character of handmade work made from a natural shell — they are features, not flaws.
- Damaged in transit or not as described? I'll always make it right, and you won't pay return shipping. Natural shell is delicate, so in the rare event a piece arrives damaged or doesn't match its listing, contact me within 48 hours of delivery with photos and I'll resolve it by repair, replacement where possible, or refund.
Care & Keeping
Your bolo is fine art jewelry built from a natural shell. Treated gently, it will last for generations.
- Go slow, like island time — adjust by sliding the cord gently rather than forcing it.
- Keep the leather cord dry. Remove it before swimming, showering, or heavy activity — water can stain or weaken the leather over time.
- Handle it with care and store it flat; natural shell can chip if dropped or knocked.
- Wipe clean with a soft, dry cloth. No harsh chemicals or cleaners.
Privacy
Your trust matters to me. I keep this simple and honest.
- I only collect what's needed to serve you — your email if you join the list, and the details required to fulfill an order or commission.
- I never sell or rent your information to anyone.
- Purchases are processed securely through Etsy, which handles your payment details — I never see or store your card information.
- This site uses basic, privacy-respecting analytics to understand which pages are helpful. You can opt out anytime using your browser's settings.
- Questions, or want your information removed? Just email me at aaron@holoholobolo.com · Privacy · Terms.
These policies were last updated October 2026, and may be refined as the studio grows. Questions about anything here? Email aaron@holoholobolo.com — every message gets a personal reply.